Privacy Policy

Effective Date: 01 January 2025

Valley Urgent Care ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Information We Collect

We may collect the following types of information:

Personal Information:

  • Name

  • Phone number (including mobile number)

  • Email address

  • Mailing address

  • Date of birth

  • Insurance information

  • Medical and health information related to your care

Automatically Collected Information:

  • Browser type and version

  • Operating system

  • IP address

  • Pages visited on our website

  • Time and date of visits

How We Collect Information

We collect information through:

  • Contact forms on our website

  • Appointment scheduling systems

  • In-person registration at our clinic

  • Phone calls and text messages

  • Email communications

  • Third-party healthcare platforms (e.g., Tebra/Kareo)

How We Use Your Information

We use your information to:

  • Provide and manage your healthcare services

  • Schedule and confirm appointments

  • Send appointment reminders via SMS, email, or phone

  • Communicate important health information

  • Process payments and insurance claims

  • Send marketing and promotional messages (with your consent)

  • Improve our services and patient experience

  • Comply with legal and regulatory requirements

Text Message (SMS) Communications

By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS messages from Valley Urgent Care for appointment reminders, health notifications, and marketing communications.

SMS Opt-In Consent and Data Protection:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

To opt out of SMS messages, reply STOP to any message. Reply HELP for assistance. Message frequency varies. Message and data rates may apply.

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We may share information with third-party vendors who perform services on our behalf (e.g., payment processing, appointment scheduling software, electronic health records systems). These providers are contractually obligated to protect your information.

Healthcare Operations: We may share your health information as permitted by HIPAA for treatment, payment, and healthcare operations.

Legal Requirements: We may disclose information when required by law, court order, or government request.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent: We may share information for other purposes with your explicit consent.

Data Protection

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Secure, encrypted transmission of sensitive data

  • Restricted access to personal information

  • Regular security assessments

  • Staff training on privacy and security practices

Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Opt out of marketing communications

  • Request deletion of your personal information (subject to legal retention requirements)

To exercise these rights, contact us at info@valleyurgentcaremo.com.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

HIPAA Notice

As a healthcare provider, we are also subject to the Health Insurance Portability and Accountability Act (HIPAA). For information about how we protect your health information, please request our Notice of Privacy Practices at our clinic or by contacting us.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Valley Urgent Care
4213 Dale Rd, Suite A-1
Modesto, CA 95356
Phone & Text: 209.436.4606
Fax: (209) 290-2727
Email: info@valleyurgentcaremo.com

This Privacy Policy was last updated on January 1, 2025.

Back to Top